Get in touch with our team
Need a hand today? Our support team is ready to help with account questions, verification or KYC, payment and withdrawal queries, technical issues, or general feedback. You can reach us through email, phone, or live chat for quick assistance. We aim to respond promptly and keep your account running smoothly with clear, practical guidance. Have documents ready to speed verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat 24/7; email replies within 1 business day. |
| General enquiries | [email protected] For corporate and billing questions. Reply within 2 business days. |
| Affiliate enquiries | [email protected] Partnership enquiries and affiliate setup; manager assigned on approval. |
| Phone | +1 647 389 2051 Call or text for immediate help. |
| Working hours | Mon-Fri, 09:00-18:00 ET (email only); holidays vary. |
Email Support
Email is the quickest way to reach us for detailed requests, account issues, or when you need to submit documents. Please write to [email protected] and include a clear subject line, your full name, account ID and best phone number. Keeping contact details current helps us resolve requests faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. For account, payment, or verification questions we usually reply the same day; however, complex cases such as document checks, fraud reviews, or payment investigations may take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site and make gaming smoother for other Canadians. Every message is reviewed carefully by our team and used to improve the service and user experience. Send your thoughts and we’ll consider them when updating the site and shaping future improvements.