Data Privacy Policy
This Privacy Policy explains how LuckyTony collects, uses, stores and protects personal information for users in Canada. We take privacy seriously and aim to be clear about the types of data we collect, why we collect it, how we keep it secure and how you can manage your information. This page covers account data, technical data, transactional records, cookies and your rights relating to privacy.
Types of data we collect
We collect information needed to operate an online casino and sportsbook service. That includes personal data you provide when creating an account, technical information from your device and connection, and transactional data related to deposits, withdrawals and wagers. We collect only what is necessary to provide services, process payments and meet our operational obligations.
Personal data
Personal data may include your name, date of birth, contact details, identity verification documents and account credentials. We use this data to verify identity, prevent fraud, comply with responsible gambling measures and manage your account.
Technical data
Technical data includes IP addresses, device identifiers, browser type, operating system, and usage data such as pages viewed, session length and in-app activity. This information helps us maintain the site, diagnose problems and optimise performance for Canadian players.
Transactional data
Transactional data covers payment and wagering history, bonuses applied, game activity and balance information. We use this data to process payments, handle withdrawals, display your account history and investigate disputes.
How we use information
We use your data to create and manage accounts, process payments, deliver core services, respond to enquiries and send service-related messages. Data is also used for security, fraud prevention, compliance with legal obligations and to improve our product and support. We do not use personal data for unrelated purposes without your consent.
Data protection practices
We implement administrative, technical and physical safeguards to protect your information. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. While we work to secure data, no system is completely risk-free. If we become aware of a security incident affecting your data, we will take steps to address it and notify you as required.
Cookies and tracking technologies
We use cookies and similar technologies to support essential site functions, remember preferences and analyse usage. Some cookies are necessary for login and session management. Others support analytics and personalised settings. You can manage cookie preferences through your browser, but disabling certain cookies may affect site functionality.
User rights
If you are a user in Canada, you have rights to access, correct and request deletion of personal data we hold about you, subject to applicable legal and operational limits. You may also object to certain processing or withdraw consent where processing is based on consent. To exercise your rights, contact [email protected].
Access, correction and deletion
We will respond to requests to access or correct personal information in accordance with applicable requirements. We may need to retain certain records for legal, tax or fraud-prevention reasons, in which case we will restrict access rather than delete them entirely. Contact [email protected] to begin a request.
Information sharing and third parties
We share information with service providers who support our operations, including payment processors, game providers, fraud prevention partners and analytics services. These parties are authorised to use your data only as necessary to provide services to us. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be posted on this page and, where appropriate, notified to you. Please review this page periodically to stay informed about how we handle your personal information.