Responsible Gambling

At LuckyTony we take responsible gambling seriously. We aim to help players keep their play safe and enjoyable by providing clear information and practical tools to control activity. We encourage balanced play, prompt action if play becomes a concern, and open communication with our support team for assistance.

Player protection principles

Our approach is centred on preventing harm and supporting informed decisions. We promote transparency about risks, encourage limits on time and spending, and respect every player’s right to pause or end their account at any time. We expect players to play within their means and to seek help if gambling starts to interfere with daily life.

Activity-control tools

We provide a set of controls designed to help manage gambling activity. These tools are intended to give you immediate ways to limit access and adjust behaviour before problems develop.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you place into your account. Limits can be adjusted by contacting support, though some changes may take effect after a short cooling-off period to help prevent impulsive increases.

Loss limits

Loss limits help you cap net losses over a chosen period. This is useful for keeping play within a budget and reducing the risk of chasing losses.

Time limits and session reminders

Use session timers or reality checks to monitor how long you play. Session reminders can prompt you to take breaks and review your activity, helping avoid extended or unattended play.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you block access to your account for a set period. Self-exclusion is a strong step for anyone who feels they need time away from gambling. Our support team can explain the process and next steps without pressure or judgement.

Recognizing signs of problem behaviour

Watch for changes such as difficulty stopping, chasing losses, borrowing money to play, neglecting responsibilities, or stress about gambling. Family and friends may notice changes before the player does—early recognition helps get support sooner.

Tips for maintaining control

Plan gaming activity and set budgets in advance, stick to pre-set limits, avoid gambling when stressed or under the influence, and treat gambling as entertainment rather than an income source. Regularly review account statements to track time and spend.

Professional help and support

If you feel you need outside support, please reach out to a qualified counsellor or a local support organisation. Professional services can offer confidential advice, practical strategies and referrals. If you need help using the tools on your account, contact our support team and we will assist you with options to manage play safely.